Support and Services Accounting Department Supply’s branch with monthly P&L statements Process expense re-imbursement requests Online system that allows branch manager to review all branch receipts Compliance Department Available to answer any questions that may arise during the loan process, including but not limited to; RESPA, Disclosures, Documentation, High Cost, etc Live and recorded webinars to cover compliance policies and procedures Human Resources Department Manage all benefit options for employees Support online hiring system Information Technology Department Offering support for, but not limited to; Branch Network, Client Machines, Printers/Scanners/Copiers, Phone System, and Equipment Purchasing. 24/7 Help Desk Support Licensing Department Act as the liaison between branch offices, mortgage loan originators, state regulators and National Mortgage Lending System Work closely with branch offices & mortgage loan originators to ensure all their licensing requirements are completed and the appropriate state license application is filed, obtained and renewed Work closely with branch managers, mortgage loan originators & Training Pro to ensure the completion of their federal/state education and Fair Lending education is completed within the required time line set by the company & state regulators Available to assist with the interpretation of state licensing laws and address licensing questions by internal employees Secondary Department Work with the sales staff on loans that fall outside our program parameters Assist sales staff with locks, extensions and lock changes Provide advanced notification on pricing changes Production Support Team Production Support hotline that assists the production staff Assist branch managers in setting up Marketing Agreements with industry partners Assist branch managers in onboarding new personnel Assist new branches with the onboarding process Assign one of our full time LO recruiters to the branch to assist branch in recruiting quality loan originators Business Development Team working with branches and originators in growing their current/future business Continuing support of current and new branches Assist with training of new personnel Act as a liaison between our branches and corporate Training Gateway University, which is a 6 week training program offered to new LOs that takes them through how to be an LO all the way through licensing Monthly web seminars to explain niche products, new programs, new technical roll-outs and more annual and regional sales conferences